FAQ Customer

Why should I choose Fairlingo?

How do I choose the right difficulty level of the text when placing an order?

How do I create an account on Fairlingo?

How can I request and accept a quote as a new customer?

How can I request and accept a quote as a returning customer?

How can I request a website translation?

What file types can be translated in Fairlingo?

How good are Fairlingo translations?

How does Fairlingo deal with document layout?

What can I do if I'm not happy about the quality of a translation?

What are the chances of the deadline being missed?

I need the translation sooner than the displayed deadline. What can I do?

How does Fairlingo differ from traditional translation agencies when it comes to communication?

What can I contact Fairlingo for?

How can I find my invoice(s)?

How do I buy credits for a translation?

How can I download an invoice?

How can I update my payment details on the invoice?

Can I transfer the money in my account back to my own bank account?

How can I search for an order?

What can I do if I have questions about the translation after it has been completed?

What is a translation memory and how does it work?

Creating a termbase

Uploading a termbase

How do I get an answer to another question?